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Resolved! How to properly disable Helpdesk agent

We have several Lansweeper agents in the helpdesk which are no longer employees. We have disabled the agent but don't want to delete them due to historic tickets they are on. Is there a way to make the agent not show up as a choice when assigning t...

DaveWebb by • Engaged Sweeper
  • 6376 Views
  • 2 replies
  • 1 kudos

Help Desk NEWS Section - Add Web Widgets to IT News

Dear Lansweeper Dev Team and End Users,Looking for a way to add Widgets to display IT related WEB Sites to the Built In New Section. It would be great if we could add WEB Sites that display IT related WEB Sites so Help Desk Users could see a combinat...

bruggles by • Engaged Sweeper
  • 2495 Views
  • 1 replies
  • 0 kudos

Help Desk Workflow

Are ticket dispatching rules only set for new tickets only, or should they also work for replies sent to existing tickets. I can only seem to get them to work for New tickets.I am trying to make a workflow for approving tickets. So far this is what I...

adamsuth by • Engaged Sweeper
  • 23729 Views
  • 10 replies
  • 6 kudos

question about setting rights

I can't find a way to create a group with the following rights:- consult all assets- edit and add devices individually- import devices- consult reports but not edit them- can't edit scanning targets (scanning them is ok)- can't edit configurationbonu...

B_L_ by • Engaged Sweeper III
  • 1380 Views
  • 0 replies
  • 1 kudos

How to stop deployments ?

I have start install deployments to my environment but it was a mistake. Is there way to stop that deployments one time is running ?In my case it was Adobe for all computers...

Martins by • Engaged Sweeper II
  • 9566 Views
  • 5 replies
  • 1 kudos

Resolved! Monitor Information with assetname

Hello community,i would like to have a list with all Desktops and the names of all connected monitors.The build in report lists Monitor Model or manufacturer but not the names we gave them (from an internal inventory list).Is this possible?I found th...

pskup by • Engaged Sweeper III
  • 10623 Views
  • 6 replies
  • 0 kudos

Cloud relay sync trigger/logs

Is there any way to force a manual cloud relay sync from our lansweeper server? Also is there any form of server-side logging on the cloud relay sync to show the requests being made and data recieved?

DunkG by • Engaged Sweeper
  • 1652 Views
  • 0 replies
  • 0 kudos
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