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‎01-29-2016 03:19 PM
When I assign an agent to a ticket, I get the email notification.
So I'm agent 1, and when I assign agent 2, who has an email address and everything. I get an email saying "Hi Agent 2, you've been assigned ticket ###".
I want it so when I assign an agent, they get that message. Agent 2 should be recieving that email, not me.
So I'm agent 1, and when I assign agent 2, who has an email address and everything. I get an email saying "Hi Agent 2, you've been assigned ticket ###".
I want it so when I assign an agent, they get that message. Agent 2 should be recieving that email, not me.
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‎01-30-2016 09:00 AM
The is a known problem and will be fixed in our next beta (6.0.0.10) which will most likely be released next week.
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‎01-30-2016 11:56 AM
Just to confirm: if you are on our list of beta testers, you will be notified via email as soon as a new beta becomes available.

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‎01-30-2016 09:00 AM
The is a known problem and will be fixed in our next beta (6.0.0.10) which will most likely be released next week.
