Our IT team is being asked to investigate the possibility of auto generating tickets whenever a submission is sent from our company website's contact us page. We do not directly manage the website or the web form but do manage the email accounts the form sends from and to.
I'm thinking it might be possible to have the form send to an email address setup specifically to forward to our helpdesk ticket creation email to avoid an infinite loop of ticket creation, but I'd be interested to know if anyone else has tried something similar, and if so how you went about it?
