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Bart_van_den_Bo
Engaged Sweeper III
Hi, currently evaluating the new helpdesk functionality and it looks promising.
For users using the web interface, is it possible to hide the "source" field shown on the web interface during new ticket initialization?

Current testing shows that users have no idea on what to do with this field...

Thanks!



1 ACCEPTED SOLUTION
Susan_A
Lansweeper Alumni
In the Ticket Types section of Configuration\Ticket Content, set "Extra New Ticket Options" to "Not Visible" or "Only For Agents" to hide the ticket source and some other options for end users. You can configure this per ticket type.

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1 REPLY 1
Susan_A
Lansweeper Alumni
In the Ticket Types section of Configuration\Ticket Content, set "Extra New Ticket Options" to "Not Visible" or "Only For Agents" to hide the ticket source and some other options for end users. You can configure this per ticket type.