IP duplicates

[Frozen_Fish]

Hello,
while scanning we noticed that some assets are displaying the same IP adress while our server clearly shows otherwise.

All those assets also display the error:

No valid credentials found. Check encryption file

(even though the credentials are correct)

Any ideas how to fix this?

Thanks!

[Frozen_Fish]

Thank you for the time,
problem was a failed update back this year.

Regards!

[Esben_D · Accepted solution]

In order to further troubleshoot the issue it is best if you send an email to support@lansweeper.com with the following information:

• Short description of the issue and a link to this forum thread
  
• A Screenshot of your License page found by navigating to Configuration\Your Lansweeper License
  
• Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
  
• Screenshots of one problem client machine's Lansweeper webpage. Show us the following tabs: Summary, Scan Time, Errors (if it exists).
  
• Screenshot of a connection test performed to the same problem client machine with testconnection.exe, which can be found in Program Files (x86)\Lansweeper\Actions on your Lansweeper server. Perform the test from your Lansweeper server to the client machine, submit the same credential used by Lansweeper to scan the client and show us the entire test window.

[Frozen_Fish]

Sorry, tested this beforehand and tryed it again now still doesnt change anything.
We only have one server running maybe this helps?

Plus the duplicates are still there.

Thank you before hand!

[Esben_D]

Scanning credentials are encrypted using a unique encryption key which is generated by your Lansweeper server. The error 'No valid credentials found. Check encryption file' usually indicates that the encryption key is missing or the wrong encryption key is present.

To resolve your issue you can follow the steps in this knowledgebase article: https://www.lansweeper.com/kb/202/password-hash-errors.html