I was excited to see some of the features of the cloud version of Lansweeper. But then noticed the ticketing system does not exist in the cloud version. We bought Lansweeper for the ticketing and assets. I can't understand why you don't have this built into the cloud version... Is this in the roadmap? We currently have the on-premise version and would not want to buy another product to do ticketing on top of what we pay when we have a very good on-premise product we use. Not sure how we could ever move to the cloud version in the current state of the product.
