Memory info AWOL?

[doone128]

I've noticed that since we started updating to DDR5 RAM, it no longer shows in the Memory section of an asset. Sure, we can see how much RAM is in the machine from the summary page, but the actual Config > Hardware > Memory no longer shows the sticks, type, capacity, speed etc.

[cvigier]

Hello doone128,

To address potential inaccuracies in DDR5 memory scanning, we strongly recommend ensuring your Lansweeper instance is updated to the latest version. Previous releases contained significant improvements specifically targeting this functionality.

Please refer to the following article for detailed instructions on updating your Lansweeper on-premises installation:

• Update your Lansweeper On-prem installation - Lansweeper

If the DDR5 scanning issues persist after updating, we encourage you to open a support case through the Support Portal for further investigation.

Support Portal - Lansweeper Community

Thank you!

[doone128]

Yep, we're on the very latest version. Judging by the comments below, this isn't isolated to me. I'll log a support call.

[Esben_D]

Its taken from Win32_PhysicalMemory, but when I run a PS script, I do get data. Its likely an issue somewhere with the data processing.

[Jacob_H]

Confirmed in my own installations - I think we're not querying the latest SMBIOS information, but that's just a guess.  I'll tell the support team to check into it

[doone128]

Thanks Jacob.

[RolandB]

OK, I have the same problem ..... DDR5  not available

[Riley]

Hi @RolandB, If you also face DDR5 scanning issues that persist after updating to the latest Lansweeper version, we encourage you to open a support case through the Support Portal for further investigation; this also helps us to gather extra information on the issue.

[RolandB]

see you under Windows - Services also no data?

[doone128]

I've got data underneath the services, it's just the RAM part that's missing. It shows on the summary page the total RAM, but doesn't show the specifics anymore for any RAM that is DDR5.