Trying to create an auto replay for a state change. But only a single ticket type is showing up?

[SJSafeware]

Hello, 

I am trying to create an auto email alert for the user when we change their ticket type to a project. I could not find the setting for this. 

My second option was to send an alert when the State is changed to project. This works but it only allows my to select a single ticket type for this alert. This ticket type seems to be the only option for multiple ticket States.

Where are the options to edit this? 

[FrankSc]

Dear SJSafeware, 

The way alerts are currently set up is based on a schedule. So you can't really trigger an alert based in an event.

You could run the schedule that often to be triggered every few minutes, but this will put a stress on the performance of the application and database, which we don't recommend.