Meraki router scan error

[edsn]

Hi,

I have recently added a Meraki router as a scanning target. Lansweeper is able to scan the router and display information like the name, model and network interfaces status.
My problem is that I get the following error on each scan:



And the scan is then not reported as beeing successful.

How can I tell lansweeper that this is not a vmware box?

[FrankSc]

Hi,

This is something we'd like to have a look at on our end.
Could you please send this screenshot and also one from the summary tab to support@lansweeper.com.

Please run also Devicetester.exe on the device which you can find in C:\Program Files (x86)\Lansweeper\Actions on your Lansweeper server. Supply the IP of the device and the relevant credentials. Please send us the output of the tool.