Not all devices showing in report

[ricktgray]

I created a report to show certain asset models. When ran, it only lists 5 assets when there are at least 15. If I look at one of the assets that is not listed and click its model type, the same 5 I see in the report are only listed. It does not even list the asset I just used to find those models. This particular asset was scanned about a week ago but this should not be an issue since at least one is reporting last seen about a month ago.

Anyone have any ideas why this is happening?

[martinmillward]

Did you eer get any resolution to this? We are seeing similar in that some assets that are in lansweeper are simply missing from reports, even though everything looks OK.

[ricktgray]

We never did. Unfortunately due to personnel changes we have decided not to continue to use Lansweeper (not for this reason, I fought hard to keep it) so I no longer need a solution. Maybe someone will have a one so keep checking back or perhaps make your own post so you will get notifications when someones replies. Good luck.

[ricktgray]

Here is another example of model reports not showing when clicking the model name link. I click the Model: Latitude 5591 link shown in first pic and the result is the next one. 

[pryan67]

Interesting.  I can't replicate the results, even with the same model number (we have a number of 5391s in our environment).  I AM running a newer version of LS though...I have 10.3.2.0

[ricktgray]

We just updated to 10.4.0.2 and still won't show all the assets. I'm not sure what the issue is and it's not happened before my original post. 

[ricktgray]

I've still not got this resolved. It's a bit difficult to keep up with inventory when not all assets are showing up.

[pryan67]

Without seeing the actual report (i.e. SQL code) it will be difficult to troubleshoot

[ricktgray]

I'm not concerned with the report. It's when I am on an asset page for a computer and click the Model name, it does not show all computers with that Model name.

[ricktgray]

The first attachment is a report that has many parameters which is how it is showing all the missing models. The seconde is just one looking for that particular model. If I click on any model of the first list that is not in the second, it will just show what is in the second list.