Lansweeper IP address server change
Hi, Would someone point to the correct documentation of what settings should be changed when changing the IP address of the VM server where Lansweeper runs(i.e. Acction Path, Security Options, etc.)Thanks.
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Resolved! This MAC address is already in use (while it's not)
Hi!I've got quite surprising for me issue at hand.There are three assets, let's name it 1 (id=214021), 2 (id=50030) and 3 (id=69607). Asset 1 with old MAC was replaced by another device, with MAC address a0:bd:1d:82:16:c0.When I'm trying to put that ...
Images not showing up after server migration
Migrated from windows 10 to w2022 server, hashing encryption failed at first but that was resolved by just re-entering all credentials. But now website images are not showing up, how can I fix this? I was able to see the images of the helpdesk within...
How to get Cloud to Communicate with Classic (On-Prem)
Good morning! Currently we are having an issue where our cloud instance doesn't seem to be communicating with our on-prem one, is there a way to make it so that it does?For some background we have a scan server set up + LS agent installed on endpoint...
Resolved! Question: Synchronization times between Lansweeper Web and on-premise
Hi there, I would like to know how long it takes for Lansweeper Web to synchronize with Lansweeper on-premise?
How do I decrypt helpdesk files?
I have found all the helpdesk attachments stored in the <Program Files (x86)\Lansweeper\Website\helpdesk\files> directory.I have also been able to identify which file is related to each ticket using the following SQL query and checking the UID. It ev...
Lansweeper Office Hours – December 2025
Thursday, December 11 , 2025 | 9:00 AM CST/ 4:00 PM CET Register Today: Lansweeper Office Hours - December 2025 December’s Lansweeper Session: Unwrap New Tips & Tricks! Close out the year by leveling up your Lansweeper game! Our experts are bringing ...
Lansweeper Tips & Tricks – December 2025
Lansweeper Tips & Tricks - December 2025Tuesday, December 4, 2025 | 9:00 AM CST/ 4:00 PM CETRegister Today: Lansweeper Tips & Tricks - December 2025 Join Us This November for Lansweeper Best Practices, Tips & Tricks! This interactive session is your ...
