NrProcessors - Incorrect

[aplrich]

Some of the assets showing up in Lansweeper are showing as having 4 processors when they only have 2.

Looking at the hardware / processor details of the asset, it is listing each processor twice. There is a CPUID field which increments for each entry but the serial number and socket designation are the same. SO

Socket1: CPU0 / Serial 1234
Socket2: CPU1 / Serial 5678
Socket1: CPU2 / Serial 1234
Socket2: CPU3 / Serial 5678

Any reason why it's picking up another CPUID? Our server definitely does not have 4 processors.

Thanks

[aplrich]

It certainly is. Perfect, thanks for the quick reply!

[Susan_A · Accepted solution]

If the client machine is running Windows Server 2003, we recommend having a look at this knowledge base article: http://www.lansweeper.com/kb/8/incorrect-number-processors.html