Prerequisite check for linking with cloud failing

[john-skrhak]

Greetings,

I am currently conducting a prerequisite check for linking with the cloud, and I have encountered failures related to both Sync server Internet access and the Lansweeper version.

To address the issue with the Sync server's Internet access, could you provide me with any logs that I can share with my firewall team to pinpoint the specific sites that are failing?

Regarding the Lansweeper version, I am puzzled by the failure since I am using version 11.4.1.4. I have attached a screenshot for your reference.

Thank you,
John

[Tim_N]

Hello @john-skrhak 

Not sure this will help entirely, but here are two articles about the internet requirements. 

1. cloud requirements - Cloud requirement: sync server internet access - Lansweeper

2. internet access requirements - Internet access requirements - Lansweeper Community

I think the first link will be more useful as it gives a few tips around what to do when the prechecks fail. 

You may want to look into your network/corporate firewall logs when the prechecks run -- see what they say.  Maybe they will give some insights into what was restricted/blocked. 

Lastly, this is an interesting article that might come in handy as well. This one gives you the components of Lansweeper that require internet access to work properly. This list is not part of the verification checks, but could come in hand when you are performing future scans. Features that require internet access: Lansweeper features that access the internet - Lansweeper

Hope this helps. 

[john-skrhak]

Yeah, I have read those two articles.  I was hoping there was some logs or something, where I can take it to the firewall team and say, here is what is being blocked.  They are saying that everything is open using those two articles you provided.

Thanks for your help.

John

[Tim_N · Accepted solution]

Hello @john-skrhak 

No problem. We do have a connection tester that will report out all that is/isn't working as needed. 

On the server where the scanner is installed, navigate to C:\Program Files (x86)\Lansweeper\Actions. In this location you can run "DeviceTester" and "Testconnection". Troubleshoot device scanning issues with Devicetester

You can copy/paste the results for your firewall team. 

For logs, navigate to C:\Program files (x86)\Lansweeper\tools to run a file called "GatherLogs" which will compile and zip the logs for you. Collect files for Lansweeper Support - Lansweeper Community

I hope this helps you better.