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lmansour
Engaged Sweeper
Hello,
the report is showing couple of computers as "Automatic update service not running", but the service on these specific computers is running and set to start automatically.

what should i check to get rid of this error.
thank you
1 ACCEPTED SOLUTION
Susan_A
Lansweeper Alumni
Scanned data will not be up-to-date unless your machines have recently and successfully been scanned. The "last seen" (= last successful scan) dates listed in the Summary tab of your computer webpages should be recent. Could you rescan your machines and see if the issue persists.
  • Click the Assets link at the top of the web console.
  • Tick the upper checkbox.
  • Hit the Rescan button on the left.
  • Wait for your scanning queue to clear under Configuration\Scanning Queue.
  • If your machines' "last seen" dates don't update, scanning errors occurred and you can see details on the errors in the computers' Errors tabs. A troubleshooting guide for scanning errors can be found here.

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1 REPLY 1
Susan_A
Lansweeper Alumni
Scanned data will not be up-to-date unless your machines have recently and successfully been scanned. The "last seen" (= last successful scan) dates listed in the Summary tab of your computer webpages should be recent. Could you rescan your machines and see if the issue persists.
  • Click the Assets link at the top of the web console.
  • Tick the upper checkbox.
  • Hit the Rescan button on the left.
  • Wait for your scanning queue to clear under Configuration\Scanning Queue.
  • If your machines' "last seen" dates don't update, scanning errors occurred and you can see details on the errors in the computers' Errors tabs. A troubleshooting guide for scanning errors can be found here.