This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
→ 🚀What's New? Join Us for the Fall Product Launch! Register Now !
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Lansweeper Community
- Forums
- General Discussions
- Re: Some devices not appearing on scan results
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Register to ask a question, start a topic or share an idea
Join the Community
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-22-2015 04:43 PM
One of our ranges is reporting all other Windows 7 devices and also non windows devices such as printers / gateway etc but we also have 12 laptops that are Windows 7 Panasonic Toughbooks that are not reported on the scan. The IP address that the devices have is within the scanned range.
Can anyone tell me what the criteria for a successful scan please? Sorry for the basic question but I have inherited an already configured system!
Can anyone tell me what the criteria for a successful scan please? Sorry for the basic question but I have inherited an already configured system!
Solved! Go to Solution.
Labels:
- Labels:
-
General Discussion
1 ACCEPTED SOLUTION
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-23-2015 08:30 AM
We recommend that you have a look at both this KB article about Domain scanning requirements and this article about workgroup scanning requirements.
Computers aren't successfully scanned if there is an issue with Scanning credentials, Firewall, WMI on the target computer, possibly also the Lansweeper license.
If you can't resolve the issue, could you send a mail to support@lansweeper.com with the following information:
We will follow up via mail.
Computers aren't successfully scanned if there is an issue with Scanning credentials, Firewall, WMI on the target computer, possibly also the Lansweeper license.
If you can't resolve the issue, could you send a mail to support@lansweeper.com with the following information:
- The error log as present under Program Files (x86)\Lansweeper\Service\Errorlog.txt on your Lansweeper server
- The output of Program Files (x86)\Lansweeper\Actions\testconnection.exe after running it from your Lansweeper server to one or two client computers which were not successfully scanned. Provide the same credential to the testing tool that also Lansweeper is using.
- Screenshot of the Configuration\Your License page
We will follow up via mail.
1 REPLY 1
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-23-2015 08:30 AM
We recommend that you have a look at both this KB article about Domain scanning requirements and this article about workgroup scanning requirements.
Computers aren't successfully scanned if there is an issue with Scanning credentials, Firewall, WMI on the target computer, possibly also the Lansweeper license.
If you can't resolve the issue, could you send a mail to support@lansweeper.com with the following information:
We will follow up via mail.
Computers aren't successfully scanned if there is an issue with Scanning credentials, Firewall, WMI on the target computer, possibly also the Lansweeper license.
If you can't resolve the issue, could you send a mail to support@lansweeper.com with the following information:
- The error log as present under Program Files (x86)\Lansweeper\Service\Errorlog.txt on your Lansweeper server
- The output of Program Files (x86)\Lansweeper\Actions\testconnection.exe after running it from your Lansweeper server to one or two client computers which were not successfully scanned. Provide the same credential to the testing tool that also Lansweeper is using.
- Screenshot of the Configuration\Your License page
We will follow up via mail.
New to Lansweeper?
Try Lansweeper For Free
Experience Lansweeper with your own data. Sign up now for a 14-day free trial.
Try Now