We’re currently experiencing a high volume of support requests, which may result in longer response times — Thank you for your patience and understanding.
I'm not able to see any devices on our network apart from a single devices, never had this issue before would love assistance setting this up/ configuring.
To help us understand what might be happening and guide you more effectively, could you please provide some additional details?
What type of scanning are you using? (e.g., IP Range scanning, Active Directory Domain scanning, Workgroup scanning, or are you using agents?)
What is the IP address of the one device you can see? What kind of device is it (e.g., Windows computer, network switch, printer)?
What specific IP ranges or domains are you trying to scan? (e.g., 192.168.1.0/24, yourdomain.local)
When did this issue start? Did anything change recently in your network environment (e.g., new firewalls, network segmentation, security software updates, Lansweeper update)?
