Warranty download troubleshooting

[bd]

Is there a way to troubleshoot warranty download problems? My lansweeper server has internet connectivity, but the warranty info is not downloading. Is there any logging I can look at or a queue to tell me what is happening?

[eac]

Strange enough, but true. Without upgrade (so still on 5.113) the Dell warranty is back.
Anyway, HP is still "hard to kill", so I'll check the last beta version...

[Hemoco]

Can you try rescanning with the latest beta (5.1.0.16)

[eac]

I have the last beta and look at the picture attached.
You'll see a Dell computer which belive me, it used to have the warranty info displayed.
And the same is for my HPs and Fujitsu.

[Hemoco · Accepted solution]

Dell, HP and Lenovo all changed their support websites recently, which broke several of our warranty scanning procedures. We implemented new procedures in Lansweeper 5.1, which is currently in beta. Our latest beta installer can be found here: http://lansweeper.com/forum/yaf_postst7944_Lansweeper-5-1-0-13-beta.aspx
Update instructions can be found on page 165 and beyond of our online documentation: http://www.lansweeper.com/documentation.pdf

We will most likely not implement a separate fix for Lansweeper 5.0, as we’re close to releasing the final Lansweeper 5.1 installer. If you are trying to scan Dell, HP or Lenovo warranty info, we recommend updating to the 5.1 beta and rescanning warranty information by hitting the Scan All Asset Warranties Now button under Configuration/Scanning Setup/Server Options. You will be able to update to the final 5.1 release when it becomes available.