Lansweeper not picking up Warranty information

[TheAngryDog]

Hi,

I've just upgraded our version of Lansweeper to the current release.  Our Lansweeper is set up to download warranty information and connect to Dell to get warranty information for our Laptops, and the firewall rules are in place to allow this, but Lansweeper isn't updating the warranty information.  It has worked in the past as some laptops do have this information.

Has anyone experienced this before?  Did you manage to resolve it?

Thanks.

[FrankSc]

Hello, 
Is your scanning server able to connect to the internet? This causes in some cases issue for warranty tracking.
If the internet access is ok, can you review the page below? This provide you some guidance on how it works and what can be checked.
Warranty check for Dell, Fujitsu, IBM, Lenovo and Toshiba (lansweeper.com)

If the issue persists, please contact the Support team.