Windows 8.1 laptop uptime

[Marco_Sola]

Hi everybodyt.

We are experiencing an issue about new HP Windows 8.1 laptops.
Even if we select "Shut-down" and the laptop is defineteviley shutten down and OS stops,
LS senses it as a "suspension".

And so we have those laptop listed on devices with high uptime, while it is no true.

Anyone else have this problem?

Many thanks in advance.

[Susan_A · Accepted solution]

Windows 8 computers generally go into sleep mode instead of actually shutting down. Most likely the problem laptops haven't actually "shut down". The computer uptime since the last reboot is retrieved through the WMI command below. If the output of the command below (run on the client machine) matches what's reported by Lansweeper, the problem isn't Lansweeper. Either the machine hasn't shut down or WMI is reporting incorrect data. (Do note that the output is in seconds; we convert this to days/hours/minutes.)

wmic /namespace:\\root\cimv2 path Win32_PerfFormattedData_PerfOS_System get systemuptime