Hi everyone, I am trying to integrate Jira Asset with Lansweeper. I followed the steps in the "Authenticate with Lansweeper API" documentation, but I still can't get the authentication code.I appreciate any advice about that.Thanks
It is pretty handy to be able to assign incoming tickets to a specific group and admin. I have several custom fields it would be nice to assign when a ticket comes in. I believe they would just need to be added to the available options in the rule...
After using Lansweeper on-prem for several years, we recently renewed and upgraded to Pro in order to get the Vulnerability reporting features on the Cloud site.We received our new license keys and added them to our on prem server and then linked the...
Hi Team, I am currently using the on-premise version of Lansweeper for POC and trying to test one of the use cases. What I need here is a detailed process on how to integrate Jira CMDB with the Lansweeper on-prem. I really appreciate any help you can...
Hello - We use the helpdesk via email only. We have setup custom fields for us to enter on new hire type tickets. Things like computer name assigned, email assigned, phone number, ect. We want to communicate these things as we fill them out bac...
In the agent Help Desk view, is it possible to sort tickets by a custom field? Specifically, we have a "Date Needed By" field that we require the user to complete. It would be extremely helpful for us agents to be able to simply organize our list by ...
Hello, We are trying to delete Asset History after 400 days. We have the following option enabled to delete Asset History older than 400 days. However, looking at several Assets, history does not appear to be deleting as expected. Below is an examp...
I am trying to complete a Bulk Update on several assets at once. The Bulk Update menu do not have the field I need to update. They are out of the box fields and included on my custom view. How do I add unlisted fields to this dropdown? No result when...
