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ā10-06-2022 02:15 PM - last edited on ā04-02-2024 11:45 AM by Mercedes_O
Hello together,
unfortunately, the model display for Kyocera printers is wrong, only F-Series appears for all of them. See Appendix.
Can the problem be solved?
Kind regards, MatzeK
Solved! Go to Solution.
ā10-10-2022 05:04 PM
Hello there!
For your case, after analyzing your logs, it seems that this issue is caused by the following built-in OID mapping, which you can find under Configuration/Asset Mapping in the Device SNMP OID Lookup section.
As a workaround, you should be able to delete this entry by pressing the red delete icon behind the entry and then successfully rescanning your printers with the correct model. We will, of course, escalate this to our developers to ensure this entry is no longer added automatically.
ā10-10-2022 05:06 PM
Hello there!
It seems that this issue is caused by the following built-in OID mapping, which you can find under Configuration/Asset Mapping in the Device SNMP OID Lookup section.
As a workaround, you should be able to delete this entry by pressing the red delete icon behind the entry and then successfully rescanning your printers with the correct model. We will, of course, escalate this to our developers to ensure this entry is no longer added automatically.
ā10-10-2022 05:06 PM
Hello there!
It seems that this issue is caused by the following built-in OID mapping, which you can find under Configuration/Asset Mapping in the Device SNMP OID Lookup section.
As a workaround, you should be able to delete this entry by pressing the red delete icon behind the entry and then successfully rescanning your printers with the correct model. We will, of course, escalate this to our developers to ensure this entry is no longer added automatically.
ā10-06-2022 07:44 PM
Add another user to this list. I have 3 Kyocera's that are showing as F-Series as well. All have the OID of (1.3.6.1.4.1.1347.41) while I have one Kyocera/Copystar that is reporting the model correctly with an OID of (1.3.6.1.4.1.1347.41).
Doing a MIB library search under Scanning shows the Kyocera's listed under an OID of (1.3.6.1.4.1.1347.43).
Could the missing OID .41 be the issue?
ā10-07-2022 08:37 AM
Hello there!
We are still gathering information for our developers to look into this. Would you mind reaching out to our support team at support@lansweeper.com ?
We would love to receive the following information:
We recommend compressing these files into an archive (zip/rar/7z) prior to sending them to drastically reduce their size.
ā10-07-2022 08:06 PM
Done.
ā10-10-2022 05:04 PM
Hello there!
For your case, after analyzing your logs, it seems that this issue is caused by the following built-in OID mapping, which you can find under Configuration/Asset Mapping in the Device SNMP OID Lookup section.
As a workaround, you should be able to delete this entry by pressing the red delete icon behind the entry and then successfully rescanning your printers with the correct model. We will, of course, escalate this to our developers to ensure this entry is no longer added automatically.
ā10-11-2022 07:28 AM
Thank you very much, it works perfectly.
ā10-10-2022 05:08 PM
Worked perfectly. Also learned something new today.
Thank you.
ā10-06-2022 04:10 PM
Hello there!
Would you mind reaching out to our support team at support@lansweeper.com ?
We indeed see other users reporting similar issues. We would love to receive the following information to get started:
We recommend compressing these files into an archive (zip/rar/7z) prior to sending them to drastically reduce their size.
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