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andrecorcos
Engaged Sweeper II

Hi!

I made a report with all the printers. It was working fine, with all the correct information. After I migrated LS from Windows 10 PC to a server, all printer models started to show F-SERIES instead of ECOSYS P3155dn, for example.

The server have same IP.

What am I missing?

1 ACCEPTED SOLUTION
Obi_1_Cinobi
Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

This is a known bug that will be addressed in a future Lansweeper release. Meanwhile, you can use the workaround as explained in this forum post: https://community.lansweeper.com/t5/forum/wrong-kyocera-model-scan/m-p/62306#M35690

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2 REPLIES 2
andrecorcos
Engaged Sweeper II

Ty, it works now.

Obi_1_Cinobi
Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

This is a known bug that will be addressed in a future Lansweeper release. Meanwhile, you can use the workaround as explained in this forum post: https://community.lansweeper.com/t5/forum/wrong-kyocera-model-scan/m-p/62306#M35690

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