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(Cisco) VOIP phones are not being detected as VOIP phones but only show up as Network devices?

(Cisco) VOIP phones are not being detected as VOIP phones but only show up as Network devices?

Accepted Solutions (1)

Accepted Solutions (1)

Riley
Lansweeper Tech Support
Solution

If they appear as network devices, this usually points to an issue with scanning them successfully. We recommend scanning VOIP phones with the SNMP protocol.

More information can be found here:

Scan a network device 

Additionally, make sure you are using the latest version of Lansweeper as we are constantly improving our scanning engine to enhance asset detection.

Update Lansweeper On-premises

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