(Cisco) VOIP phones are not being detected as VOIP phones but only show up as Network devices?

[Riley]

(Cisco) VOIP phones are not being detected as VOIP phones but only show up as Network devices?

[Riley · Accepted solution]

If they appear as network devices, this usually points to an issue with scanning them successfully. We recommend scanning VOIP phones with the SNMP protocol.

More information can be found here:

Scan a network device 

Additionally, make sure you are using the latest version of Lansweeper as we are constantly improving our scanning engine to enhance asset detection.

Update Lansweeper On-premises