How to scan the correct Anti-virus scanner version?

[Riley]

How to scan the correct Anti-Virus version? After updating the AV scanner, Lansweeper still picks the old version even though on the laptop it's updated. How to resolve this?

[Riley · Accepted solution]

There could be a few reasons why the antivirus (AV) version isn’t being detected correctly:

Scan Issues

If there are scan issues with the asset, that might explain why the latest AV data hasn't been picked up. To help identify and resolve these issues, please refer to our troubleshooting guide: Scanning troubleshooting guide - Lansweeper Community

Scanned Item Intervals

The scanned interval settings for scanning specific item types (like antivirus) may delay when updated information is collected. You can learn more here: Manage scanned item intervals - Lansweeper Community

How Lansweeper Detects Antivirus Software

Check if your AV software can be detected by Lansweeper. Lansweeper uses two methods to detect antivirus software:

• It pulls data from the AntiVirusProduct WMI (Windows Management Instrumentation) class.

• It looks at the software list in the Software tab of a computer's webpage and compares it with the list of known antivirus software found in the web console under Software > Anti-Virus Settings. 

Full details can be found here: How Lansweeper scans antivirus information