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Engaged Sweeper II
Lansweeper has done a lot for us. We purchased it because of how well it works. We also purchased additional Helpdesk agent licenses because of how great the helpdesk is coming along.

My only criticism of Lansweeper so far is the formatting of any exported reports. Good reporting features are something that is sorely underappreciated. Several of competitor products have predefined report templates that help with the readability of exported reports.

Normally this is not an issue when disseminating these reports within the IT and helpdesk departments- but once we start sharing these reports with other departments (Such as monthly/quarterly tickets opened/closed)requires a heavy investment of time to export the reports and manually clean them up in Excel or word to make them presentable.


My Lansweeper Wish is for Lansweeper to create a better report template to make reports better looking and more easy to read.
2 REPLIES 2
Esben_D
Lansweeper Employee
Lansweeper Employee
Thanks for the feedback guys! I've added it to our customer wish list.
LithiumKid1976
Champion Sweeper
i agree,
the reporting is a let down on lansweeper.

there should be built in reports to cover

calls closed by agent, by month, within starting date A and End date B.

you should be able to query, who logged the most calls.

etc