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Product Discussions

Share feedback, exchange ideas and find answers to Lansweeper product questions.

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Forum Posts

Helpdesk Agent - Auto Ticket Assignment vs. Schedule

Due to the current limitations of the helpdesk system it is not possible to enable tickets to be auto assigned via round robin/etc.. if you have multiple shifts of technicians.My organization has a 24/7 helpdesk which means we run 3 shifts of technic...

ARMC by Engaged Sweeper II
  • 4470 Views
  • 1 replies
  • 2 kudos

define default filters

is there a possibility to define default filters, preferable that can be assigned to default web users, different type of profiles

ptondele by Engaged Sweeper II
  • 10724 Views
  • 4 replies
  • 1 kudos

Using Active Directory "Group" for "User Relations"

We want to establish various contacts for a server asset. These contacts would be easier to manage if we could associate a team instead of an individual. Is that possible? So far, we only see user accounts from Active Directory show up in the pop-...

JGuthrie by Engaged Sweeper
  • 5161 Views
  • 2 replies
  • 0 kudos

full vulnerability scanning

even as an add on module? I would pay for that. seems like the products I can find are hugely expensive and do a lot of the same things. we already see the benefit with LS and the wannacry scans or the intel bios scans, what about making this more fe...

AZHockeyNut by Champion Sweeper III
  • 13975 Views
  • 7 replies
  • 2 kudos

import MIB

Is there anyway to import MIB for snap devices? I have some MIB files for an SNR-S2985G-24T that I would like to add to my lansweeper install. Anyway to do that?

TimAlex by Engaged Sweeper II
  • 6617 Views
  • 2 replies
  • 1 kudos

Queue for Deployment Packages

Hoping for a way to have a deployment queue for individual computers, when they are detected as online, the deployment will execute. EX: laptops that leave the network then return, the preselected(queued) deployments would execute when lansweeper se...

arupert by Engaged Sweeper III
  • 5107 Views
  • 1 replies
  • 1 kudos