New preview capability - Track your hard-to-reach assets using IT Agent, the future of LsAgent

[Gilian]

Hi everyone!

Lansweeper is delighted to announce the availability of its new IT Agent in your Lansweeper Site, now in Preview. Track your hard-to-reach assets using the IT Agent which tracks the details of a single computer running Windows, Linux, or Apple MacOS and sends these directly to your Lansweeper Site.

How to access IT Agent in your Lansweeper Site

1. Open a browser and navigate to https://app.lansweeper.com.
2. Choose the Lansweeper Site to which you want to link the IT Agent Discovery. 
3. Go to Scanning > Discovery systems > Download installers/packages > IT Agent Discovery

A brief explanation

• Learn how to install/deploy IT Agent here.

• After a successful installation, the IT Agent(s) will be shown in your Lansweeper Site in Scanning > Discovery systems.

• To see the asset data, you can open Inventory > All assets (and you can use the search/advanced filter on the top right to filter on the specific assets/installation where IT Agent is running)

Product comparison

Lansweeper Network Discovery vs Lansweeper IT Agent (Portable) Discovery

Topic	Lansweeper Network Discovery	Lansweeper IT Agent Discovery	Lansweeper IT Agent Portable Discovery
Summary	Discover all IT (and later OT) assets in your network	Get all details of the computers you know that have IT Agent Discovery installed and running as a background service or daemon.	Planned, not available yet. Get all details of the computers on which you run IT Agent as a foreground application. Ideal to be included in a logon script
Asset reach	Tracks both the machine running Network Discovery and discovers IT (and later OT) assets remotely	Local computer tracking where the IT Agent Discovery is running	Local computer tracking where the IT Agent Discovery is running
Credentials	Requires credentials to get all asset details remotely	Does not require credentials	Does not require credentials
Network access	Requires specific ports to be open on the assets to discover. See Ports scanned or used by Lansweeper	Few connectivity requirements. See Install IT Agent	An encryption key from a Lansweeper Network Discovery - Hub component. Either direct access to the hub or a location to store the discovery result file in, for later import.

Request for feedback

It's time for us to let you try and test this new feature. We hope this first version will give you an easy-to-deploy agent-based discovery.

Finally, we're all ears! Your feedback is valuable, and we'd love to hear it.

Feel free to share in the comments or share your logs and screenshots privately to preview@lansweeper.com

Kind regards,

Gilian De Raes
Product Manager | Lansweeper

[eputz]

@Gilian thanks for the update. Just to add that the path statement works fine in our SCCM deployments.

So what is the linking code lifetime at present as we're starting to deploy to thousands of machines and whilst the current short lifetime of the linking code causes issues, if we know the definitive lifetime we'll just have to periodically update our deployments until resolved - the portal mentions 24 hours but hoping it's a tad longer than that. 🤞

Thanks for your speedy response and help on this 👍

[Gilian]

@eputz currently it's still 24 hours. But our development team is working on an improved solution where you can set the expiration manually and create a new linking code, revoking a previous one to guarantee security.

[eputz]

@Gilian - Hi Gilian, any update on:

• the linking code expiration works
• asset types incorrectly identified as 'mobile' instead of windows (still have 350 showing as mobile)

Thanks for your help.

Ebe

[Gilian]

Hi @eputz ,
Our development/security team is still working on the extended duration of the linking code.
Can you rescan and recheck the asset types of the "mobile" devices? They should now report back as Windows devices according to our development team.

[eputz]

Hi @Gilian , apologies if I'm missing something but I thought the IT Agent default behaviour is to undertake a scan every 24 hours or is there a different scan I'd be initiating?

[eputz]

@Gilian  - following up on the rescan, I can't bulk select devices to initiate this but going back to the default scan interval,  if I export the LANSweeper Site data and filter on last scan date, worryingly of approx. 2800 devices - most of which were installed prior to March 2024, only 140  of them have a last scanning date withing March 2024 and at least 1000+ would have been in use during March so is the scanning date in cloud console supposed to be updating? If so does this mean that most of our IT Agent installs are no longer talking  to LANSweeper? The only changes we've been making  is to regularly update the linking code due to the 24 hour timeouts.

[eputz]

Thanks @Gilian , that sounds like it would work nicely. Any chance you can post in these comments when available so I get a notification 👍

[Gilian]

@eputz 

We've extended the linking code duration so you can now choose how long a single linking code should remain valid (1 day, 1 month, 3 months, ...)

Go to Scanning > Discovery sources > Link discovery source. Select Create new code, set an expiration and select Copy code.

[Gilian]

We'll try setting it up on an Intune test environment and document the process in an article.

After reading https://www.prajwaldesai.com/fix-intune-win32-app-install-error-0x80070002/, this could be due to a typo in the command so Intune can't find the installer file. So can you check:

1. Running the command locally on a workstation (without Intune)

2. Configuring Intune deployment without any parameter: Lansweeper-IT-agent-discovery-X.X.X-windows-x64-installer.exe

3.Configuring Intune deployment with the parameters:

Lansweeper-IT-agent-discovery-0.15.2-windows-x64-installer.exe --mode unattended --accepteula 1 --path "C:\Program Files\Lansweeper IT Agent Discovery" --cloudtoken %cloudtokenvalue%

[rinks]

I'm assuming the install is required on all of our assets meaning deployment by an Intune package like we do with LsAgent, or is this something that is installed on the main server that is hosting the Lansweeper installation and automatically updates assets that are authorized on our network since we are linking with the cloud site directly?