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Custom Help Desk report - Tickets closed by Agent

Has anyone created a custom help desk report to capture the number of tickets closed by each help desk agent for the week, even if the agent didn't pick up the ticket? I can add the column "Last Editor" in my closed ticket queue, so I can see who clo...

TLS version report

Hi,As Microsoft requires all resources which interact with Azure services to be using TLS 1.2 or higher as of 31 October 2024 we were looking to create a Lansweeper report which can identify the TLS version used in our network. On our DC's we've alre...

Resolved! Dashboard - Scan Issues only active assets

Hi! I want to remove "non-active" assets from the scan errors so that only acute and real errors are shown on the dashboard.How and where can I create a filter like this so that this is also shown in the dashboard overview? I tried to create a report...

Saturio by • Engaged Sweeper
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Resolved! Software Change Report not reflecting Removed Software

We noticed that the Software Change Report (both 24 hours and 7 days) did not reflect software removals.  We were able to resolve this issue by removing the following table from the query: tblSoftware Here is our query for the 7 day report.  The only...

bwoodruff by • Engaged Sweeper
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  • 2 replies
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Resolved! Hard drive space and size query

Hopefully some of these questions are useful for the community;I have a new one; can someone help me with a query that specifies Machine nameLast Scanned timeHard drive sizeHard drive space?thanks in advance

Resolved! Highlight missing software on Win, Mac and Linux

I have a report that highlights the app's status on Windows. However, I struggle to expand this report to Mac and Linux.My current Windows report  Select Distinct Top 1000000 tsysAssetTypes.AssetTypeIcon16 As icon, tblAssets.AssetID, tblAssets.As...

lanny by • Engaged Sweeper II
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  • 4 replies
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