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Helpdesk Report - Tickets by Users/Problem Users

Hi, I am sure this has been answered before but I cant find it.I need a report that shows and counts all helpdesk tickets regardless of status that have been raised against a user?Example:John Smith: Total of XX tickets raisedLIST OF ALL TICKETS JOHN...

plangham by • Engaged Sweeper
  • 5367 Views
  • 3 replies
  • 1 kudos

Drive Encryption Level?

Is it possible to query/display the drive encryption level (128, 256)? I'm not finding the option in any tables used in this queryhttps://www.lansweeper.com/resources/report/hardware/bitlocker-drive-encryption-audit/ Thank you!

Assets only in Default Group not showing

Hi,I am trying (perhaps in a clumsy way!) to make a report of assets with one or more missing custom fields filled out. It sort of works, but my problem is, that assets only in Default Group doesn't show up! If I then assign the assets to another gro...

PeterAJ by • Engaged Sweeper
  • 586 Views
  • 1 replies
  • 0 kudos

Antivirus Software

Most of the client workstations in our company are installed with Forticlient for VPN access and Microsoft Defender for Endpoint as antivirus/antimalware solution. All workstations from inventory are listed with forticlient as antivirus software, MDE...

jan_Olav by • Engaged Sweeper
  • 2293 Views
  • 1 replies
  • 0 kudos

Report: Windows computers not running a certain service

Hello, I'm creating a report that reads all Windows computers and uses a subquery to tell me which Windows computers have a certain service running.What I really need is to list the computers that don't have that service running.And I can't find the ...

PGarridoN by • Engaged Sweeper III
  • 1549 Views
  • 3 replies
  • 0 kudos

Question Regarding Apple Mac Software

Hello,I wanted to inquire if there was a way for Lansweeper on prem to possible have an authorization list for software on Apple Mac devices. I've been tasked with seeing if this is feasible as we would like to mark down software for our Mac devices ...