Reports & Analytics

Opened Help Desk tickets report during a specific time of the day

Is it possible to create a report that shows all the helpdesk tickets opened between 4:30pm -6:30pm Monday – Friday? There is a HD report that shows all tickets opened in a month and I'm just wondering if I can get more specific in terms of time and ...

Windows Version different between reports

HiWhy sometimes the Windows version is 21H2 and sometimes 2009 .... strange no ?When I check the Windows version directly to the asset : I have 2009when I run a Windows Tuesday Audit report the version is 21H2and the version is really 21H2ThanksStef

Resolved! Report Request - Find computers with one piece of software but missing another

Can somebody help me create a report for Active computers that have one piece of software installed but it missing another?Like we have one piece of software that requires another to run properly but it seems the deployment tool has not been includin...

Days since last update, including "last seen" clause, last reboot, and some colour

I've created this report and maybe others might find it useful- we needed a "Quick glance" "Days since last update" report, suitable for consumption by our technical management and compliance teams. I've found that the tblQuickFixEngineering query of...

Windows 11 requirements

We've created a blog + report to check if your machines meet the Windows 11 minimum requirements. There are a few limitations Lansweeper does not scan, there are notes on the report page that explain how we work around these.

Firefox 93 Report

If you would like to check for Firefox 93 and ESR 78.15 you can use the Firefox 93 report here.

New chart report that gives departments total tickets but ignores tickets with a certain subject.

So our ticket count is getting a little off because of our email quarantine system. I would like to make a report that do not count tickets that have the subject ITSC Notice - Your Quarantined E-Mail Messages. I do not know coding well enough and hop...

Resolved! I want to change the built in report to show hours and not just days

So, I basically copy and paste all my reports, I don't know anything about SQL. I have jsut pasted the conversion from days to hours and mins etc. the past few times I used it, but now I need some assistance, I wanted to change the period from just d...

Reports & Analytics

Forum Posts

Opened Help Desk tickets report during a specific time of the day

Windows Version different between reports

Resolved! Report Request - Find computers with one piece of software but missing another

Days since last update, including "last seen" clause, last reboot, and some colour

Windows 11 requirements

Firefox 93 Report

New chart report that gives departments total tickets but ignores tickets with a certain subject.

Resolved! I want to change the built in report to show hours and not just days

Hyper-V report with CPU information

Windows devices with Uptime more than 30 days

Windows 11 readiness report - storage not working ...

Report for Local Administrator accounts on All Ass...

Unallocated Disk Space Report

Report on the history of changes on the device in ...

Report on changes in the hardware of the virtual m...

search for a pc to see who was logged in last

Exclude devices from report Windows Update Audit

asset count by asset type