Overview
For Lansweeper On-Prem installations, the web server timeout period is controlled by Microsoft Internet Information Services (IIS). This setting is not managed within Lansweeper itself, but through IIS configuration.
This article explains how to modify the timeout setting and what to do if your Lansweeper Web Console is currently running under IIS Express.
Important Notes
- The timeout configuration is a Microsoft IIS setting.
- Lansweeper does not directly control or override this configuration.
- If your environment is using IIS Express (default installation), timeout customization is not supported. You must reinstall the Web Console under full IIS to modify timeout settings.
Changing the Timeout in IIS
For detailed information on available IIS limit settings, refer to Microsoft's documentation:
https://learn.microsoft.com/en-us/iis/configuration/system.applicationhost/sites/sitedefaults/limits
If You Are Using IIS Express
By default, Lansweeper installs the Web Console under IIS Express. IIS Express does not support modifying advanced timeout settings.
To change timeout behavior, you must reinstall the Web Console under full IIS.
Step 1: Enable IIS (If Not Already Installed)
Step 2: Reinstall the Lansweeper Web Console
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Follow the instructions in the Lansweeper Knowledge Base:
https://www.lansweeper.com/knowledgebase/how-to-reinstall-your-lansweeper-website/
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During installation:
- At Step 11, select the Advanced (IIS) option.
- This installs the Web Console under full IIS instead of IIS Express.
After installation under IIS, you can manage timeout settings through IIS Manager as described above.
Summary
- Web server timeout settings for Lansweeper On-Prem are configured in IIS.
- If using IIS Express, you must reinstall the Web Console under full IIS to modify timeout values.
- Refer to Microsoft IIS documentation for detailed configuration options.
