Question
Will the Azure Access Control Services (ACS) retirement for Microsoft 365 affect the Lansweeper Helpdesk Email App in Microsoft Entra?
Answer
The Lansweeper Helpdesk Email configuration uses a Microsoft Cloud Services application that authenticates via Microsoft Graph and OAuth—not Azure Access Control Services (ACS). Therefore, the ACS retirement will not impact your helpdesk email functionality. For full details on configuring Helpdesk email through Microsoft Cloud Services, please see our knowledge base article: https://community.lansweeper.com/t5/reporting/send-helpdesk-and-email-alerts-via-microsoft-cloud-ser...
