The empty or blank note issue you're seeing is likely caused by a mismatch in your email configuration settings between the email account you've added and the actual email address used to send the emails. We recommend the following:
- Go to Configuration\E-mail Settings.
- Click the Edit pencil next to the email account that is linked to your Lansweeper helpdesk.
- In the Incoming tab, add the email account in question as an Alias.
