Need Help? We're Here to Support You!

[Mercedes_O]

Hi there, Trialists!

We know that getting started with Lansweeper can come with questions, and we’re here to help! If you’re experiencing any issues or need support while using the product during your trial, please drop a message in this thread. Our support team will be alerted and ready to assist you if you don’t have access to our Support Portal yet.

To help us assist you better, include the following in your message:

• A brief description of the issue or question
• Any steps you’ve already taken to troubleshoot
• Screenshots or error messages (if applicable)

Please remember not to share any confidential information or log files in this thread.

We’ll be here to provide guidance and make sure you get the most out of your trial!

Thanks,
The Lansweeper Support Team

[Splat_124]

I've recently updated to v12.1.0.1 and now I'm getting invalid format when entering dates in tickets. I did not get this error with v12.0.0.1 (I believe that was the previous version I was using). I've changed the format in my profile but it does not matter if I'm entering data in YYYY-MM-DD or MM/DD/YYYY format. 

[FrankSc]

Dear, 

This was logged by another user as well. We are working on this internally and hope to fix this in a future release, very soon. We regret the inconvenience this causes.