Learn how to resolve Lansweeper scanning issues.
If your Microsoft Office license keys are not appearing in Software > Scanned license keys: Upgrade to the latest Lansweeper release.Rescan your assets. If Lansweeper can still not locate your license keys, it's likely that they are not stored in the...
Lansweeper uses the dmidecode command-line utility to scan BIOS information on Linux computers. If dmidecode is not installed on your Linux distribution by default, a dmidecode scanning error can occur. To resolve the Linux scanning error: Verify whe...
Lansweeper uses a HAL (hardware abstraction layer) to scan hardware information on Linux computers. If a HAL is not installed on your Linux distribution by default, a "Hal-find-by-property" scanning error can occur. To resolve the Linux scanning erro...
A "TTY Required" scanning error can occur if you are running a Linux distribution where sudo is configured to require tty by default. To solve the error, disable the tty requirement to ensure Lansweeper has sudo access and fulfills the requirements f...
If your scanning credential does not have the sudo rights to scan the required Linux information, you may receive a LinuxNoSudoRights error during a Linux scan. Different Linux distributions may require different configuration commands. To resolve th...
This page provides troubleshooting steps for scanning Citrix XenServer machines in Lansweeper. If you encounter issues while scanning your Citrix XenServer machines: Make sure that there are no general scanning issues by ensuring an asset was create...
This article provides troubleshooting steps for scanning issues that may arise when using Lansweeper to scan a variety of devices. Lansweeper can scan a variety of devices using different ports and protocols. Troubleshooting steps for scanning issue...
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