11-22-2022 10:07 AM - edited 04-09-2024 11:43 AM
This page explains how you can use the GatherLogs tool to collect files for the Lansweeper Support team.
When contacting Lansweeper Support, it's always preferred to provide information from files stored on your Lansweeper installation. To make this process easier, the GatherLogs tool has been created.
The GatherLogs tool, which is included in every Lansweeper installation, will collect log files and other relevant information and compress the data in a Zip file.
When sent to Lansweeper Support, these files will provide the necessary information for the technical support engineers to start troubleshooting your case.
You can gather information from two places, namely:
Program Files (x86)\Lansweeper\Tools
and run GatherLogs.exe.GatherLogOutput-$computername-$datetime.zip
Depending on the installed Lansweeper components (scanning service, website, database), the GatherLogs tool will collect data based on what is present on the server.
The following list provides an overview of the information collected on the Lansweeper server.
Lansweeper license and database information:
Lansweeper configuration information:
Event viewer exports filtered for the last 7 days:
Log files generated during the Lansweeper installation/upgrading process:
Lansweeper service logs:
IIS Express service logs:
The GatherLogs tool can be moved and executed from a Windows asset with LsAgent installed. Both the executable and the accompanying DLL ICSharpCode.SharpZipLib.dll
must be moved together to achieve this.
The following list provides an overview of the information collected on a LsAgent for Windows asset.
Event viewer exports filtered for the last 7 days:
LsAgent information and logs:
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