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‎01-14-2010 05:35 PM
Hi
we just recently purchased the product and I'm' configuring it for the first time
temporarily it is on a windows XP laptop with SP2
I installed the software yesterday and activated our premium license
on the premium license tab the is a triangle with and exclamation mark. I'm not sure if this maters or not
I enabled the AD Scanning, added the domain and put in the necessary credentials for our Domain Administrator account
I did enable the firewall change in the knowledge base article. http://lansweeper.com/kb/firewall.aspx
2 questions
1. is there anything else I've missed that is necessary to get the scan to work
2. is there a log where i can see if a scan was attempted and what error was received so that I post the werrors here or research them ?
we just recently purchased the product and I'm' configuring it for the first time
temporarily it is on a windows XP laptop with SP2
I installed the software yesterday and activated our premium license
on the premium license tab the is a triangle with and exclamation mark. I'm not sure if this maters or not
I enabled the AD Scanning, added the domain and put in the necessary credentials for our Domain Administrator account
I did enable the firewall change in the knowledge base article. http://lansweeper.com/kb/firewall.aspx
2 questions
1. is there anything else I've missed that is necessary to get the scan to work
2. is there a log where i can see if a scan was attempted and what error was received so that I post the werrors here or research them ?
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‎01-14-2010 05:42 PM
You can look at the errorlog.txt file in the service folder.
In case of problems post the details of the log.
In case of problems post the details of the log.
