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Helpdesk: All ignored tickets (Built-in)

Added in v.6.0.100The report below lists all the tickets that have been set to ‘Ignore’.The report will only list tickets that meet all of the following criteria:The ticket must be set to ‘Ignore’.Select Top 1000000 htblticket.ticketid, '#' + Cast(h...

Nick_VDB by Champion Sweeper III
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Helpdesk: Agent notes sent in last 7 days (Built-in)

Added in v.6.0.100The report below lists the count of internal/public notes that an agent has made during the last 7 days.The report will only list users that meet all of the following criteria:The user must be an agent.The notes were made during the...

Nick_VDB by Champion Sweeper III
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Helpdesk: Agent notes sent in last 24 hours (Built-in)

Added in v.6.0.100The report below lists the count of internal/public notes that an agent has made today.The report will only list users that meet all of the following criteria:The user must be an agent.The notes were made today.Select Top 1000000 ht...

Nick_VDB by Champion Sweeper III
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Helpdesk: Agent Access & Roles with teams (Built-in)

Added in v.6.0.100The report below lists all the agents in the helpdesk and their related information.The report will only list users that meet all of the following criteria:The user is an agent.Select Top 1000000 htblteams.teamname As Team, htbluse...

Nick_VDB by Champion Sweeper III
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Windows: Workstations less than 5GB free disk space (Built-in)

Added in v.6.0.100The report below lists Windows workstation computers that have less than 5 GB free on their hard disk.The report will only list assets that meet all of the following criteria:The computer's state is set to "active".The computer has ...

Nick_VDB by Champion Sweeper III
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Windows: Workstations less than 10% free disk space (Built-in)

Added in v.6.0.100The report below lists Windows workstation computers with a hard drives that has less than 10% space.The report will only list assets that meet all of the following criteria:The asset state is set to "active".The asset has been succ...

Nick_VDB by Champion Sweeper III
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Windows: Workstations less than 10GB free disk space (Built-in)

Added in v.6.0.100The report below lists Windows workstation computers that have less than 10 GB free on their hard disk.The report will only list assets that meet all of the following criteria:The computer's state is set to "active".The computer has...

Nick_VDB by Champion Sweeper III
  • 3289 Views
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Windows: Installed web browsers (Built-in)

Added in v.6.0.100The report below lists Windows computers and which of the predefined web browsers are installed on the computer. The report checks for Internet Explorer, Mozilla Firefox, Google Chrome, Safari and Opera.The report will only list ass...

Nick_VDB by Champion Sweeper III
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