This board contains archived posts from the retired Lansweeper Forum and Insiders Community.
Added in v.6.0.100The report below lists the amount of notes sent per agent in the last 30 days.The report will only count notes from tickets that meet all of the following criteria:The user is an agentThe ticket has not been set to ‘Ignore’Select To...
Added in v.6.0.100The report below lists the average time worked for each agent in the helpdesk during the current month.The report will only list users that meet all of the following criteria:The user is an agent.The notes are not sent in a ticket t...
Added in v.6.0.100The report below lists the average time worked for each agent in the helpdesk during the last 7 days. The report will only list users that meet all of the following criteria:The user is an agent.The notes are not sent in a ticket th...
Added in v.6.0.100The report below lists the average time that it takes for a ticket to be set to the ‘Closed’ date for each month.The report will only list users that meet all of the following criteria:The ticket has been set to the ‘Closed’ state.T...
Added in v.6.0.100The report below lists the average initial response time in days for each month.The report will only list tickets that meet all of the following criteria:The ticket has not been set to ‘Ignore’Select Top 1000000 DatePart(yyyy, htblt...
Added in v.6.0.100The report below lists assets that have been added to a ticket in the helpdesk. General information about the asset and the ticket it is related to are also given back in the report.The report will only list users that meet all of t...
Added in v.6.0.100The report below lists all the open tickets in the helpdeskThe report will only list tickets that meet all of the following criteria:The ticket has not been set to ‘Ignore’.Select Top 1000000 htblticket.ticketid, '#' + Cast(htbltic...
Added in v.6.0.100The report below gives back tickets that have are not in the ‘Closed’ state.The report will only take into account tickets that meet all of the following criteria:Ticket is not set to the ‘Closed’ state.The ticket has not been set t...
