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Displaying user company/office in ticket

These fields are pulled in via Active Directory and populate the user page. But they don't appear to be a option as an available field in the Help Desk agent view?

maph by • Engaged Sweeper III
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Mute email responses

Is there a way we can assign a user to a ticket but prevent public emails from going out to that user for that ticket? E.g. if we resolved a verbal request before getting back to our desk, but wanted to track the request in the system for audit and S...

Computers cannot be seen but they are online and alivw

So I have 2 remote virtual VMware servers that I am able to ping and RDS into but Lansweeper keeps telling me that it cannot see them. When I click on each of them I do see that they are green and have the appropriate IP address but I do see this err...

hasayeret by • Engaged Sweeper II
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Helpdesk ticket report

Good day, I'm looking to create a ticket report containing the following:Current number of tickets Opencurrent status of open ticketsNumber of tickets closed to dateNumber of Type of tickets closedThanks,Andy

Automated export to XML

I've been looking into the auto system for creating scheduled reports, but I noticed that the scheduling only allows for CSV, HTML, and Excel under email, and Excel and CSV under directory. Considering that the option exists to export to XML for manu...

Checkbox in options to show only active by default

When you click the Assets link and you have a massive list of all assets, I would like a checkbox in the options to show ONLY active by default. It's not often, if at all, I am in there and need to see anything other that active. So it's just one m...

sullivane by • Champion Sweeper III
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Scanning server balancer

In case you have multiple scanning servers, for example:ScanningServer01 -> setup to scan IP addresses like 10.20.x.xScanningServer02 -> setup to scan IP addresses like 10.50.x.xI noticed that the scanserver who scans an asset the first time, will be...

Customize what is scanned by LSpush

I would like to be able to specify what information to scan with LSpush. Specifically in our login script I would like to limit it to just updating just the logged in user. My main scenario for this is when signing into servers with an admin accoun...

gregbeck by • Engaged Sweeper
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