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Resolved! Does sales exist?

I have tried to reach sales several times by phone, web fill page and email.  No responses.  Tech support always picks up.  But does sales exist?  One of my case numbers (in theory) is 006110019.  Anyone out there?  Bueller?  Bueller?

RPDIT2024 by Engaged Sweeper
  • 6951 Views
  • 5 replies
  • 0 kudos

Multiregion - Host your Lansweeper Site and data in the United States

This feature is currently in BETA and subject to changes.Lansweeper Sites also includes a U.S. East (Ohio) cloud instance, ensuring that U.S.-based customers' data remains within U.S. borders.Key featuresU.S. data residency: Data for U.S.-based clien...

Fe by Lansweeper Employee
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  • 0 replies
  • 2 kudos

Resolved! Sort tickets by custom field

In the agent Help Desk view, is it possible to sort tickets by a custom field? Specifically, we have a "Date Needed By" field that we require the user to complete. It would be extremely helpful for us agents to be able to simply organize our list by ...

MV88 by Engaged Sweeper
  • 6702 Views
  • 2 replies
  • 1 kudos

Re: 🗣️How Are You Preparing for NIS2 Directive?

Hello all, we are looking for insights from our community! Our team has just shared a poll on LinkedIn about NIST 2 compliance, let us know your thoughts.  Click here to participate: NIST 2 Poll on LinkedIn 

Report which shows if users are not in a distribution group

Good afternoonI was wondering if anyone knew the best way to create a report for the following scenario:I wanted to generate a report which would display users who are not members of any distribution group which contains the word "Oficina" in its nam...

Resolved! Session Timeout

We have a security policy that web applications should have idle sessions timeout. We have Lansweeper set up with AD integration for a single sign on (SSO) experience. Is there some way to make the session timeout and force the users to either clos...

Resolved! Restrict the access to the knowledgebase

Hi,I am searching it it would be possible in LanSweeper to restrict the access to the knowledgebase following right access only For User, not Agent.I didn't find the menu to set user rights (other than Agent).I created Teams and categories in "knowle...

Resolved! Date format in asset report

Hi everyone!Just a small niggle I have in the screenshot below you can see that the date format for the last windows install is in US format:I have set my user config in the web console to UK format and the server lansweeper is install on is also in ...