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Resolved! Report on assets that allow Domain User login

Hi, Is there a report or functionality to quickly list all machines that allow login by a certain AD group, such as Domain User?Many thanks in advance,

namazu by • Engaged Sweeper II
  • 3197 Views
  • 1 replies
  • 0 kudos

Office 2010 on 64 bit OS

I'm trying to identify all my workstations that are running Windows 7/10 64-bit and have Office 2010 installed so I can get them upgraded. I'll also need to identify the x86 systems running Office 2010 so I can get them upgraded as well. Not sure w...

jmcelvoy by • Engaged Sweeper II
  • 1669 Views
  • 0 replies
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Images in knowledgebase articles

I copied text and images from a Word-document, and simply pasted it in a knowledgebase article. Now I'm wondering if the images are properly stored, and where? (I assume database...)http://XXX_SERVERNAME_XXX:83/Knowledgebase/KnowledgebasePageActions....

BrV by • Engaged Sweeper
  • 1668 Views
  • 0 replies
  • 0 kudos

using 2 different email accounts for outgoing and incoming email

hi , i m receiving tickets through a specific email address but i want different teams to answer clients from a different addressi tried to change the outgoing server only but that did not work " login failure " and also affected the incoming and age...

support2 by • Engaged Sweeper
  • 1783 Views
  • 0 replies
  • 0 kudos

Ticket custom fields - AD (LDAP) Lookup

The functionality exists in numerous locations already w/ adding a CC user to a ticket or assigning a relationship to an asset ect.Is there a way to have a ticket custom field be an LDAP lookup for users?

richv by • Engaged Sweeper II
  • 1776 Views
  • 0 replies
  • 1 kudos

Resolved! Internal Aircards

Does lansweeper have the ability to scan and report the internal Aircard from a laptop/Tablet? Like pulling SIM ID, Phone Number, and IMEI.

acano by • Engaged Sweeper II
  • 8584 Views
  • 3 replies
  • 0 kudos

Resolved! disable initial response time on agent initiated ticket

This isn't much of an issue, but is there a way to disable the initial response time for tickets that have been initiated by the agent and are self-assigned?I get that the initial response time makes sense even for agent initated tickets when there i...

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