This board contains archived posts from the retired Lansweeper Forum and Insiders Community.
This isn't much of an issue, but is there a way to disable the initial response time for tickets that have been initiated by the agent and are self-assigned?I get that the initial response time makes sense even for agent initated tickets when there i...
Hello. In the Help Desk config > Custom Fields, I am using three separate fields when I create a ticket. The first is "Class" which has 3 options, next is "Category" which has 4 options and the third and final field is based off of what is chosen f...
Hi everyone,I've hit a brick wall with this so hopefully somebody can help! I am trying to drill down on our helpdesk requests. We have various 'types' then the 'root cause category' and based on the RCC it will display other categories, for example...
Is it possible to amend the below report to show only laptops & only laptops without a specific group? Select Top 1000000 tblAssets.AssetID, tblAssets.AssetName, tblAssets.Domain, tblAssets.Username, tblAssets.Userdomain, Coalesce(tsysOS.Image, ...
Hello,I want to use the Lansweeper WOL command in a batch file for my users.Normally i just usewol.exe 12AB34CD56EFin a .bat file.At some machines this doesn't work. But the Lansweeper asset option "Wake on lan" works. So what does LS do differently...
When will the Check for Updates button in Lansweeper 7 show the newest updates? It is still reporting the Latest Version is version 6.0.151.34.
Can you remove the yellow "Deathly Hallows" symbol that is reminding me I still have unlimited assets?javascript:insertsmiley(' ','/forum/Images/Emoticons/eusa_wall.gif')
I made this wish before and thought I would bring it back. I do a lot of hunts on my network and such with MAC address. Unfortunately, the MAC address comes in different formats. ffff.ffff.ffff ff:ff:ff:ff:ff:ff. It would be a time saver if Lans...
