Computer Incorrectly Flagged as Non-Active

[David_Elliott]

My non-active setting is 30 days. I've been working with my techs to clean up AD as part of annual inventory. I'm now coming across computers that are active in AD and that I performed a manual full rescan on but LS still lists them as non-active. I've attached an example.

[Hemoco]

Could you restart your Lansweeper service, as shown in the screenshot attached to this post. This will force any pending cleanup actions to apply.

[David_Elliott]

I already had the "automatically make non-active..." set

[Hemoco]

It is possible that the computers were at some point not seen in the last 30 days. To put them back on active you can either:
- Manually change their state in the "Custom fields" section of their Lansweeper webpage.
- Enable the cleanup option "Automatically make non-active computers active when they are rescanned". You can find this setting in your Lansweeper configuration console, under Scanning Servers\Your Server\Options. Most likely this setting is not enabled at the moment.