Computers keep going to non-active

[rgross]

All of my computers keep going to Non-Active status when Lansweeper fails to scan them. For example I have a computer that was scanned on Friday the 13th but failed to scan on the 19th and Lansweeper set it to Non-Active. I verified my server settings and verified that it is not support to set to Non-Active till after it has not been seen for 30 days.

If I force a re-scan when the computer is up and running it goes back to active.

[rgross]

the 5103 updated appears to have fixed everything. Thank you!

[rgross]

Problem just happened, emailed all requested info to support. Memory usage went from 115MB to over 3GB's in about 10 minutes.

[Hemoco]

If the problem persists, please contact support@lansweeper.com, as it is difficult for us to troubleshoot this on the forum.

[rgross]

I will try to duplicate the problem and email support.

[Hemoco]

Could you send a mail to support@lansweeper.com with the following:

- A link to this forum thread
- A screenshot of your scanning methods
- A screenshot of your scanning queue (when the problem occurs)
- The output of this report:

  SELECT t.AssetType, t.AssetTypename, COUNT(*) Assets 
  FROM tblAssets a JOIN tsysAssetTypes t ON a.Assettype = t.AssetType
  GROUP BY t.AssetTypename, t.AssetType
  ORDER BY 3 DESC

[rgross]

Appears to be a possible memory leak? Lansweeper service is taking up 8GB's of ram on my server and continues to climb slowing everything to crawl!

[rgross]

So far it appears to be working. I tested with a few computers and they did not go to non-active after a failed scan.

[dbiehler]

Trying hotfix, had the same issue.
Will post results.

[dbiehler]

dbiehler wrote:
Trying hotfix, had the same issue.
Will post results.

So far the HotFix seemed to fix the computer scan and they are staying active.