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MarcStevens
Engaged Sweeper
When user or agent replies to help ticket via email, the system is not picking up the reply and adding the information to the ticket. Or I should say, not all the time - sometimes it works, sometimes it doesn't.

We are using the free version on Lansweeper during testing and use Office 365 for email.
1 ACCEPTED SOLUTION
Susan_A
Lansweeper Alumni
If you haven't already, I would recommend:
  • Updating to Lansweeper 6.0.0.22 by following these instructions, as we fixed some bugs.
  • Double-checking whether the incoming and outgoing email checks are green under Configuration\E-mail Settings.

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1 REPLY 1
Susan_A
Lansweeper Alumni
If you haven't already, I would recommend:
  • Updating to Lansweeper 6.0.0.22 by following these instructions, as we fixed some bugs.
  • Double-checking whether the incoming and outgoing email checks are green under Configuration\E-mail Settings.

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