Phone Talk with the Users
Coto C.I.C.S.A.
we have our own service system
we use Lansweeper for the asset inventory
Lady - Hello my pc is frozen
Sysadmin - ok, please turning it off
Lady - ok, is off
Sysadmin - Please turning on now
Lady - OK, it´s on, still the same
Sysaadmin - What? that was fast...
Lady - Yes, i turned it off and powered on, still the same
Sysadmin - How did you turn it off?
Lady - pressing this button on the monitor......
Sysadmin - ......ok, please look for the CPU and press the big button........
Lady - ohhhh this is great, it´s restarting!!! thank you!!!