Getting the error -2147023179 The interface is unknown. (Exception from HRESULT: 0x800706B5

[dawnlowery]

My Lansweeper database previously had over 2700 active items listed. Yesterday that number dropped to around 700.

I initially thought the number dropped because I was only scanning a particular OU and my other assets had old "last seen dates" and maybe they became inactive after not being seen in 90 days. So I went back in and changed the inactive date to 30 days and forced a scan of the entire domain. Now the majority of assets are getting this error when I scan them:

-2147023179 The interface is unknown. (Exception from HRESULT: 0x800706B5 Any idea on why this is happening?

[Hemoco · Accepted solution]

For 2008 R2, this patch may be required: http://support.microsoft.com/kb/2401588
Has this been installed yet (mentioned at page 3 of the online documentation)?

[dawnlowery]

The scanning server is Windows Server 2008 R2. Lansweeper was installed on it back in October but other than some scanning configuration changes nothing else has been changed.

[Hemoco]

Has the OS of the scanning server changed to Windows 2008 R2?

If not please send the following files to support@lansweeper.com:

- Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
- Screenshots of one problem machine’s Lansweeper webpage. Show us the following tabs: Summary, Scan Time, Errors (if it exists).