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‎02-14-2014 05:59 PM
My Lansweeper database previously had over 2700 active items listed. Yesterday that number dropped to around 700.
I initially thought the number dropped because I was only scanning a particular OU and my other assets had old "last seen dates" and maybe they became inactive after not being seen in 90 days. So I went back in and changed the inactive date to 30 days and forced a scan of the entire domain. Now the majority of assets are getting this error when I scan them:
-2147023179 The interface is unknown. (Exception from HRESULT: 0x800706B5 Any idea on why this is happening?
I initially thought the number dropped because I was only scanning a particular OU and my other assets had old "last seen dates" and maybe they became inactive after not being seen in 90 days. So I went back in and changed the inactive date to 30 days and forced a scan of the entire domain. Now the majority of assets are getting this error when I scan them:
-2147023179 The interface is unknown. (Exception from HRESULT: 0x800706B5 Any idea on why this is happening?
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‎02-17-2014 02:37 PM
For 2008 R2, this patch may be required: http://support.microsoft.com/kb/2401588
Has this been installed yet (mentioned at page 3 of the online documentation)?
Has this been installed yet (mentioned at page 3 of the online documentation)?
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‎02-17-2014 02:37 PM
For 2008 R2, this patch may be required: http://support.microsoft.com/kb/2401588
Has this been installed yet (mentioned at page 3 of the online documentation)?
Has this been installed yet (mentioned at page 3 of the online documentation)?
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‎02-14-2014 06:29 PM
The scanning server is Windows Server 2008 R2. Lansweeper was installed on it back in October but other than some scanning configuration changes nothing else has been changed.
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‎02-14-2014 06:14 PM
Has the OS of the scanning server changed to Windows 2008 R2?
If not please send the following files to support@lansweeper.com:
- Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
- Screenshots of one problem machine’s Lansweeper webpage. Show us the following tabs: Summary, Scan Time, Errors (if it exists).
If not please send the following files to support@lansweeper.com:
- Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
- Screenshots of one problem machine’s Lansweeper webpage. Show us the following tabs: Summary, Scan Time, Errors (if it exists).
